Refund policy

Return & Refund Policy

We accept returns on eligible items within 14 days of delivery for orders shipped to the United States and Canada.

Eligibility for Returns
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Proof of purchase may be required.

Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made items
- Items marked as final sale

How to Initiate a Return
To initiate a return, please contact us at:
Email: hx4388667712@gmail.com

Our customer support team will provide return instructions after reviewing your request. Please do not send items back without contacting us first.

Return Address
Approved returns will be returned to our business contact address in Canada unless otherwise instructed.

Business Address:
1625 Av. Lincoln  
Montréal, QC H3H 2T5  
Canada

Shipping & Return Costs
Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Please note that original shipping fees (if any) are non-refundable.

International Shipping Notice
Although we are based in Canada, some orders are fulfilled and shipped from our production or fulfillment partners in China. This does not affect your statutory consumer rights.

Refund Processing
Once we receive and inspect the returned item, refunds will be processed to the original payment method within 5–7 business days.

Contact
If you have any questions about this Return & Refund Policy, please contact us before making a purchase.